These General Terms and Conditions (the “T&C”) set out the characteristics and operating conditions of the loyalty programme “Pepe Jeans Club” (the “Programme” or “Pepe Jeans Club”), aimed at customers of the Pepe Jeans brand (the “Member” or “Members”).

The Programme is operated by Pepe Jeans, S.L., with registered office at Ctra. Laureà Miró, 403-405, 08980 Sant Feliu de Llobregat (Barcelona), Spain, tax ID (NIF) B61663555, [registered in the Mercantile Registry of Barcelona, Volume [ ], Sheet [ ]] (“Pepe Jeans”, “we”). Pepe Jeans, S.L. is part of the AWWG group.

These T&C apply to the Programme only. Purchases made on pepejeans.com are governed by our General Terms and Conditions of Sale.

Joining the Programme implies full knowledge and acceptance of these T&C. We recommend that you read them carefully before joining.

1. Who can join the Programme?

Any natural person who, at the time of joining, meets the following requirements:

• Is aged 18 or over.
• Lives in a country where the Programme is available: Spain, Portugal, Poland, Italy, France, Germany, Switzerland, Austria, UK, Belgium, Netherlands, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxemburg, Malta, Hungary, Switzerland, Czech Rep.

Membership is free of charge and for personal, non-commercial use.

2. How do I join?

2.1 You can join Pepe Jeans Club in three ways:

• (a) by creating an account on pepejeans.com (the “Website”);
• (b) in participating Pepe Jeans stores, with the help of our team; or
• (c) through a friend’s invitation, as described in section 4.4.

2.2 A valid email address, country and surname are required to join. Providing a first name is optional but recommended.

2.3 Except as set out in section 2.4, when joining online or in store, Members must accept these T&C by ticking the corresponding box. Consent to receive marketing communications is separate and optional: it is not required to join the Programme. After joining, Members will receive a confirmation email with a link to these T&C.

2.4 Customers who already had a Pepe Jeans account before the launch of the Programme will be informed of the launch and of these T&C, and will become Members automatically from [21/10/26], unless they inform us that they do not wish to take part by contacting privacy@pepejeans.com. They are also entitled to the welcome voucher described in section 7.2.

2.5 Each email address can be linked to one Pepe Jeans Club account only.

2.6 Confirming your email (Germany, Switzerland and Austria). In these markets, marketing consent requires a second confirmation by email. Marketing emails will only be sent after the confirmation link has been clicked. Customers signing up in these markets should check their inbox to complete the confirmation.

2.7 Purchases made before joining Pepe Jeans Club and accepting these T&C do not earn points retrospectively.

3. What does the Programme consist of?

3.1 Pepe Jeans Club allows Members to earn points (the “points”) through purchases and other actions, and to exchange them for vouchers. Members also receive a welcome voucher, a birthday voucher and access to the Private Sale and members-only offers, as set out in section 7.

3.2 Identification. To earn and use points, Members must identify themselves:

• Online: by logging into their Pepe Jeans Club account on the Website.
• In store: by providing their email address (or name, if provided), or by showing their Pepe Jeans Club Wallet Pass.

3.3 Wallet Pass. Once they have joined, Members can add their digital Pepe Jeans Club card (the “Wallet Pass”) to Apple Wallet or Google Wallet. The Wallet Pass can be used to identify the Member in store and shows the Member’s points balance. It is personal and must not be shared.

4. How do I earn points?

4.1 Purchases

4.1.1 Members earn points on purchases made online or in participating stores, at the following rate:

4.1.2 Points are calculated based on the final amount paid for each item, after any discounts, using the currency of the store or website where the purchase is made. Shipping costs do not earn points.

4.1.3 Points are awarded for each item separately. If part of an order is returned, only the points earned on the returned items will be removed.

4.1.4 If the calculation results in a fraction of a point, it is rounded up at 0.5 and above, and rounded down below 0.5.

4.2 Completing your profile

Members earn 50 points for each of the following profile fields: phone number, date of birth, shopping preferences and gender, up to a maximum of 200 points. Each field can only earn points once. Deleting and re-adding information will not result in additional points. Completing these fields is optional.

4.3 Newsletter subscription

Members earn 200 points, once only, when they subscribe to the Pepe Jeans newsletter. Points are only awarded to Members with a Pepe Jeans Club account: subscribing to the newsletter without an account does not earn points.

In Germany, Switzerland and Austria, the points are awarded once the subscription has been confirmed as described in section 2.6. Members can unsubscribe at any time; unsubscribing does not close the account and does not affect points already earned. Subscribing to the newsletter is optional and is not required to be a Member.

4.4 Refer a Friend

4.4.1 Members can invite friends to join Pepe Jeans Club by sharing their personal invitation link from the “Invite a Friend” email or by sending their referral code from their account.

4.4.2 Refer a Friend is available to new customers only, meaning for new customers people who have never had a Pepe Jeans account. The friend must use the link to join and enter the referral code correctly at registration. The code cannot be added or changed afterwards. Customers who join through the standard website registration form, the newsletter form or in store cannot be linked to a referrer at a later date.

4.4.3 The referred friend must make their first purchase online or in store. There is no deadline or minimum spend for this purchase.

4.4.4 Once the friend has made their first purchase and the 30-day returns period has passed, both the Member and the friend will receive 600 points. If the friend fully returns or cancels their first order, neither the Member nor the friend will receive the 600 points.

4.4.5 The maximum number of friends that can be invited is 5 per Member.

5. What does not earn points?

5.1 Points are not earned on gift card purchases. When a gift card is used to pay for a purchase, the Member making that purchase earns points at the standard rate.

5.2 Points are not earned on online purchases made through guest checkout without logging into a Pepe Jeans Club account, or on in-store purchases where the Member is not identified at the time of purchase.

5.3 Points are not earned on purchases made at the following points of sale, which are excluded from the Programme: Elche, La Torre (Zaragoza), and the San Feliu and Madrid offices.

5.4 Purchases made before joining Pepe Jeans Club or accepting these T&C are not eligible for points.

6. Pending, available and expiring points

6.1 Points earned on purchases remain pending for 30 days from the date of purchase, giving the purchase time to settle. After this period, they become available.

6.2 If an item is returned within this period, the points earned on it are removed from the Member’s pending points before they become available.

6.3 Each batch of points remains valid for 18 months from the date it becomes available. After this period, unused points expire.

6.4 The points balance shows both available points and pending points. Members can check it in their online account, in store or in their Wallet Pass.

7. What rewards can I get?

7.1 Points vouchers

7.1.1 Members choose when to exchange their available points for a fixed-value voucher. A minimum of 1,000 points is needed to redeem a voucher.

7.1.2 Vouchers are available for the following amounts of points.

The vouchers on offer depend on the currency of the store or website where the Member is redeeming. Any remaining points stay in the Member’s balance.

7.1.3 Once issued, a voucher cannot be converted back into points. Points vouchers are valid for a limited amount of days, depending on the voucher.

7.2 Welcome voucher

New Members, and customers who already had an account before the launch of the Programme, receive by email a 10% welcome voucher. It applies online or in store, and is valid for 3 months from the date of joining or the date of launch of the Loyalty Program (21/10/26).

7.3 Birthday voucher

7.3.1 Members receive a 20% birthday voucher, issued 7 days before their birthday and valid for 37 days.

7.3.2 The Member’s date of birth must be added to their Pepe Jeans Club profile before the voucher is issued. Members are entitled to one birthday voucher per calendar year. Changing the date of birth in the profile does not generate an additional voucher in the same calendar year.

7.4 Private Sale and members-only offers

Members have exclusive access to the Pepe Jeans Private Sale and to members-only offers. Dates, access and conditions may be communicated with each initiative by email.

7.5 General rules

Points and vouchers have no cash value and cannot be transferred to another Member.

8. How do I use my points and vouchers?

8.1 In store: identify yourself using email address, the name registered in your account or Wallet Pass. Our store staff will explain which vouchers are available to redeem with your points balance.

8.2 Online: log in to your account to see the vouchers available based on your points balance and redeem your points before the check out.

8.3 Points vouchers cannot be combined with the welcome voucher, the birthday voucher, sale prices or other promotions.

9. Returns, exchanges and cancellations

9.1 If an item is returned within 30 days, any points earned on it will be removed from the Member’s pending points before they become available.

9.2 Items must be returned in the same country in which they were purchased, in accordance with our [Returns Policy]. This does not affect Members’ statutory rights, including the right of withdrawal for online purchases and the legal guarantee.

9.3 If an order paid with a voucher is fully returned or cancelled, the voucher will be issued again with a new code and the same expiry date. If only part of the order is returned, the voucher will not be reissued.

10. Managing the account and leaving the Programme

10.1 Email address changes cannot be made through self-service and must be requested by contacting privacy@pepejeans.com.

10.2 Members may leave Pepe Jeans Club at any time by contacting privacy@pepejeans.com.

10.3 Leaving the Programme permanently removes the Member’s account, including any points, vouchers and purchase history. If the Member rejoins later, they will start from zero, even if they use the same email address.

10.4 Acceptance of these T&C cannot be withdrawn separately: leaving the Programme means closing the account. Unsubscribing from marketing communications does not close the account.

11. Fraud and misuse

Pepe Jeans may suspend or close an account, and cancel points or vouchers obtained improperly, in cases of fraud, misuse of Refer a Friend or any other breach of these T&C. The Member will be informed of the reason and may contact us to respond.

12. Entry into force, duration and changes

12.1 The Programme enters into force on 21/10/26 and has an indefinite duration.

12.2 Pepe Jeans may modify these T&C or the Programme’s benefits for valid reasons, such as legal, technical or commercial changes. Members will be informed by email before the change takes effect. Members who do not agree may leave the Programme before then. Points already available will keep their validity. The updated T&C will be published on this page, with the new version date.

12.3 If Pepe Jeans decides to end the Programme, Members will be informed at least 30 days in advance and will be able to redeem their available points during that period.

13. Availability of the Programme

Pepe Jeans will make every reasonable effort to keep the Programme running. Temporary interruptions may occur for technical reasons or force majeure. Wherever possible, Pepe Jeans will inform Members of such incidents, and points will not be lost as a result of them.

14. Personal data

Pepe Jeans, S.L. is the controller of the personal data processed for Pepe Jeans Club. Data is processed to manage the Programme, including analysing purchases and profile information to personalise Members’ benefits and offers, and, only with the Member’s consent, to send marketing communications. Find out more about how we use your data and how to exercise your rights in our [Privacy Policy], or contact privacy@pepejeans.com.

15. Applicable law and jurisdiction

These T&C are governed by Spanish law, without prejudice to the mandatory consumer protection rules of the Member’s country of residence. Members may bring any claim before the courts of their place of residence.

16. Language

These T&C are available in the languages of the countries where the Programme is offered. In case of discrepancy, the English version shall prevail.