Returning online purchases
If for any reason you want to return an order, you can do so within 30 calendar days of receiving it. Returning items is free of charge.
Once we receive your returned items, we will give you a full refund within a maximum of 14 calendar days, using the same method that you used to make the purchase.
Depending on whether you are a registered user or not, the returns process is slightly different:
- Go to your customer account at www.pepejeans.com, locate the order you want to return, and click on "Make return". To access your account, click here.
- You will be taken to our courier’s website, where you will be able to choose your return method: you can either take the parcel to a collection point or arrange for it to be collected from your home*.
- Fill in the form to generate the returns label. Download and print the label, then stick it on the box. Remember that each box needs its own label and delivery note. If you need more than one, print out copies of the delivery note and repeat these steps to get as many labels as you need.
- Prepare the items in their original packaging or in another cardboard box, together with the order confirmation that you should have received via email or the invoice that was delivered with the parcel. Finally, ensure the box is properly sealed.
* If you are not home when the courier calls, you will need to contact them to schedule a new collection time.
- As a guest, you can manage your returns by clicking the link in your confirmation email, or click this link and follow the steps outlined above.
All items purchased online must be returned to the same online store that you bought ithem from)
If you would like to exchange your order, we recommend requesting a free return and placing a new order, at no extra cost.
If your order arrives damaged or defective, please contact our Customer Service team. All products purchased on pepejeans.com are carefully checked to ensure they are free of defects.
*If you are not home when the courier calls, you will need to contact them to schedule a new collection time.