You will have thirty (45) calendar days from the reception of the order to cancel the contract and return the product you have acquired. You will have to notify Pepe Jeans within this period of your intention to cancel the contract.

Once your return has been received at our warehouse and the return is granted, we will refund the cost of the purchase, deducting the shipping costs, within a maximum of 14 calendar days, using the same method you used to make the payment.

You can return any product you have purchased from www.pepejeans.com within the next 45 calendar days of its delivery date.

Once your return has been received at our warehouse and the return is granted, we will refund the cost of the purchase, deducting the shipping costs, within a maximum of 14 calendar days, using the same method you used to make the payment.

To make a return, please click on the following link and follow the instructions below: https://web.global-e.com/Returns/portal

Please follow the instructions below:

1. Print the documents - the printed documents must be put inside the returned parcel.

2. When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be refunded.

3. Please ensure the items returned are packaged into ONE parcel

4. We suggest that you ship the parcel with an economy tracked service in order to be able to monitor the returned items

Returns will not be accepted as cash on delivery. Returns will not be accepted by any other means than those indicated above.

If you’d like to change the colour of your garment or you didn’t get the size right, we recommend you request a return.

Within a maximum of 14 calendar days you’ll receive the refund, using onto the same method you used to make the payment.

No, at present all items purchased online must be returned via the same online store. We’re currently working on offering you this option.

Online purchases cannot be returned at outlet stores.

All products delivered via pepejeans.com are carefully checked to make sure they are free of defects. However, if you believe that the product has any faults or manufacturing defects, please contact our Customer Service Department.

We will carefully examine the returned product, and inform you within a reasonable period of time if you will be refunded for it. The amounts paid for products that are returned because of faults or defects, once verified, will be refunded in full, deducting the shipping costs within a period of 14 days.

Returns will not be accepted as cash on delivery.

Returns will not be accepted by any other means than those indicated above.