Although it isn’t obligatory to register as a customer to shop, we do recommend it, as this gives you access to exclusive discount vouchers, your purchase history and helps speed up any type of process in relation to your orders.
If you subscribe to our Newsletter, you’ll be the first to receive information about new products from PEPE JEANS to enjoy exclusive discounts and promotions.
To register, CLICK HERE.
You can easily cancel your subscription to the Newsletter by clicking on the link marked “Cancel subscription” in the last Newsletter you’ve received.
Pepejeans.com is the official online store of Pepe Jeans, where you’ll find all our Women’s, Men’s and Junior collections.
In the description of each item from the Women’s, Men’s and Junior collections, you’ll find a link that will take you to a page with a size guide. CLICK HERE
Yes, you can cancel your order but only if it has not been completed and has not left our warehouse. To cancel, contact our Customer Service as soon as possible except public holidays.
Please note that during sales, Christmas, special promotions and high demand periods, changes of delivery address or cancellation requests will not be accepted.
Remember, you may return your order within 30 days of its reception, at no extra cost.
Should the store not stock the garment you were looking for, or if your size was not available, our staff can place an in-store online order for you. In-store online orders must be paid at the store by credit/debit card.
Can be delivered in store or to an address. In-store online orders are subject to the same terms and conditions as the regular online orders.
We offer you different ways of paying for your items at our online store:
- Credit/debit cards: Visa, Visa Electron, Maestro, MasterCard, American Express.
- PayPal: Pay quickly and securely using your PayPal account.
- Apple Pay: Pay from your iPhone with Safari.
- Klarna: https://www.pepejeans.com/en_nl/klarna-landing.html
All prices are shown in the currency corresponding to the country of purchase, and may vary depending on the country you shop in.
All prices include the tax applicable to each country.
Shopping at pepejeans.com is totally secure. To make sure you can shop safely, we have taken steps to guarantee that payments are made with the maximum security. All data transactions between www.pepejeans.com and financial institution payment systems are encrypted using an encryption protocol called Secure Socket Layer (SSL).
Your payments are made in the secure environment of your financial entity with Visa and MasterCard, which only accept secure electronic transactions (SET) using the International 3D Secure protocol, identified by the Verified by Visa and MasterCard SecureCode logos. The payment gateway will verify that the credit card is activated for SET and will ask the issuing bank for authorisation using a personal authentication code. The operation will only proceed if the bank that has issued the card confirms the authentication code. Otherwise, the transaction will be rejected.
Yes, you can get an invoice by marking the corresponding option when making payment, and by filling in the form with the corresponding tax details.
To use a promo code, you have to enter it on the payment page, where the associated discount will be applied immediately.
If the promo code you enter is incorrect, you will see an error message informing you that the code is not valid. Make sure you’ve written it correctly, and that your order meets the conditions of the promotion. Please note some vouchers are valid only for registered customers.
Promotions cannot be combined with other offers.
If you have any doubts, contact our Customer Service Department here except for public holidays.
The promotions shown on the online store of Pepe Jeans will not necessarily be applied in physical Pepe Jeans stores.
Yes, by entering the section marked “MY ORDERS” in your customer account, you’ll be able to track the status of your order at any time.
To access your user account, CLICK HERE.
If you’ve made a purchase as a Guest and are not registered, you can track the status of your order by using the e-mail address on the purchase confirmation, or via this link.
If you have any doubts, you can track your order status by sending an e-mail to email@example.com
If you’d like to change the colour of your garment or you didn’t get the size right, we recommend you request a free return and make a new order, obviously at no additional cost.
All products delivered via pepejeans.com are carefully checked to make sure they are free of defects.
If your order does have any faults or defects, please contact our Customer Service Department as soon as possible. Once the return has been requested accepted, we will arrange collection of the faulty item at the agreed address and time.
Returns will not be accepted as cash on delivery.
Returns will not be accepted by any other means than those indicated above.
Within a maximum of 14 calendar days you’ll receive the refund, using the same method you used to make the payment.